got anya?

Moons ago I pre-ordered 2 Anya Hindmarch's I’m Not A Plastic Bag bag. One for me and one for my mom. She’s currently into this save-the-environment bags. I thought she'd like one. Not that she knows about AH.

Anyway.

I was told that AH will ring me in early July to inform me when I can come collect them, and that I only need to pay for them then.

July comes. Hollaback boi emailed me to say that he’s picking up his the next day. I thought it was odd as I did not receive any calls from AH considering we placed our orders at the same outlet.

I was immersed in work and was outstation. A friend offered to see what’s going on with the status of my order. They ‘lost’ my data. Not good news.

I returned and gave them a call. Same status. I asked to speak to their manager.

The same person called me the next day. Also the same news. She further said that there’s nothing they can do (the impression I got was they choose to do nothing about this). No apology.

I blasted them. It really isn’t my concern if you lose or misplace or burn or flush my data down the toilet, even. I pre-ordered the bags because I WANT them. And I did what I was required to (as you personally informed me), in order to secure the order.

I put my foot down. I insist to speak to the manager. I’m sure she has other more pressing things to attend to but heck, you don’t get to treat me like that and not admit your major booboo.

Another person calls. Apologises on behalf of colleague blablabla. Definitely much better PR skills. I feel better.

Sometimes, simple admission and sincere apology make things acceptable under the circumstances.

No anya for me or mom then.

A bit annoying to see people in Malaysia selling it on eBay at ridiculous prices though… Opportunists!

photo source: http://www.myfashionlife.com/