it's a mobile tragedy

“Hello? ….Helloo? ….HALLAAAO??”

This repeated for a few times. I got fed up. Convinced it was MBF’s phone going mental again, I confidently texted her to scoff at her mobile. “Eh what’s wrong with your phone ah?” I mean, her phone has been known to go cuckoo several times. I know for a fact that she’s meant to send it in for service but has yet to. She cunningly ignored my annoying question and instead replied saying that she was on her way to the gym. We were texting each other and from there I assumed that my phone was working fine.

Later, I received a few calls and tried to make some but encountered the same problem. “Alamak.. is it my phone?”

At my most technical-savvy echelon, Standard Operating Procedure is to reboot. Usually I haven’t the slightest idea what to do to fix it (read: I NEVER know what’s wrong in the first place). All the time I would reboot the item. Usually for me, problems are magically solved this way.

Still confident that nothing’s wrong with it, I did a soft reset. To my horror, nothing the least bit magical occurred. I tried a few times, only to face the same sense of hopelessness.

My limited knowledge of all things technical provided me one final option.. *gasp*.. a full reset. OMG.. Restoring it back to factory setting feels like letting something familiar go and having to embrace and acclimatise yourself with something foreign. I backed it up and after a long deep breath – did the dreaded full reset. Results? Except making me feel as if my phone had suffered memory loss and forgotten my preferred settings, nothing constructive was forthcoming.

I brought it in to the customer service centre and despite insisting that it is a disaster of major proportions, I was told to have the phone looked at and leaving it there. After pacifying me, they promised to fix it within 3 days and they will get in touch with me once it is ready. And no, they don’t provide spare phones. Despite them being apologetic, this is really absurd considering the phone is still under warranty.

At the outset I thought it might be peaceful to be without a mobile. After all of 2 long hours, I had already changed my mind. I mean, seriously… I need it. MM is charitable enough to let me use her basic but reliable phone in the meantime.

I tried my luck ringing them but apparently it is still in troubleshooting stage. They better fix it by the third day else I will shoot somebody…